Terms of Service

These Terms of Service (“Terms”) form a binding agreement between Clarivexa Technologies Ltd. (“Clarivexa”) and the entity or person accessing the Clarivexa platform (“Customer”, “you”). By using the platform you agree to these Terms.

1. The service

Clarivexa provides an agentic GRC and AI governance platform, including AI agents that collect evidence, draft documents, monitor controls, and support audits, together with related support and updates.

2. Accounts and access

You must provide accurate information, safeguard credentials, and are responsible for all activity in your workspace. Access is restricted to authorized users under your control.

3. Acceptable use

• No unlawful, infringing, or harmful use of the platform.
• No reverse engineering, benchmarking, or circumvention of security controls.
• No uploading of malware, or of data you lack rights to process.

4. Customer data

You retain ownership of your workspace data. You grant Clarivexa a limited license to host, process, and display it solely to provide the service. Clarivexa does not train its models on your data.

5. AI-generated output

AI outputs are recommendations that require human review. You are responsible for approving, editing, or discarding outputs before relying on them for regulatory, audit, or legal purposes.

6. Fees

Fees are set out in your order form. Except where required by law, fees are non-refundable. Late amounts accrue interest at the lower of 1.5% per month or the maximum rate permitted by law.

7. Confidentiality

Each party will protect the other's confidential information with the same care it uses for its own, and no less than reasonable care.

8. Warranties and disclaimer

Clarivexa will provide the platform with reasonable skill and care. To the maximum extent permitted by law, the platform is otherwise provided “as is” and Clarivexa disclaims all other warranties, express or implied.

9. Limitation of liability

Neither party is liable for indirect, incidental, special, consequential, or punitive damages. Each party's total liability is capped at the fees paid by Customer in the twelve months preceding the claim.

10. Term and termination

These Terms remain in effect while you use the platform. Either party may terminate for material breach not cured within thirty (30) days of written notice. On termination we will make your data available for export for a reasonable period.

11. Governing law

These Terms are governed by the laws of Kenya. The parties submit to the exclusive jurisdiction of the courts of Nairobi, without prejudice to mandatory rights under local law.

12. Contact

Questions about these Terms: legal@clarivexa.io.